What information should we keep confidential?

Q:

Help, please! What information should we keep confidential?

A:

Confidentiality is about protecting named individuals. So, if someone contacts you about a problem, you can discuss the problem but not mention the name of the person in any way unless they have agreed in advance that they are quite happy being named. This is even more important if you are passing on a letter or email of complaint that you have received. It is important that any personal details are blanked out first. However, some information which people think is confidential is not. For example, information on school funding is public information and can/should be shared with all parents, not kept secret under some mistaken idea that money matters should be kept confidential.