Communicating

Effective and good quality communication between home and school is one of the most important ways of helping children to learn and make progress, so that everyone is clear and agreed about approaches that will help children to achieve. Effective school-to-home and home-to-school communication is also key to children's wellbeing and to their learning.

Please scroll down this page to find useful leaflets to help you communicate and see further down for inspiring examples of great communication in our Success Stories.

When schools communicate with parents and carers, this needs to be done in ways that suit parents. This could be

  • on the school website
  • by email or text
  • by putting notes in homework diaries
  • in formal reports
  • in face-to-face meetings
  • through social media
  • in any other ways that work for parents.

When parents communicate with schools, they need to feel welcomed and that their contribution is valued, whether they are asking questions, raising issues or making suggestions. It is very helpful when schools share clear information with parents on how best to communicate with teachers and other school staff.

Children benefit when information is shared with parents about school projects, assessments/exams, reports, and learning progress. Parents and schools develop positive relationships when communications are clear and regular, particularly about topics such as choosing or changing schools, course choice, policies or wider achievement activities. Key to this is designing effective forms of school-to-home and home-to-school communications about the school, a child’s progress and how to support learning.

Tips on communicating effectively for schools, teachers and parents groups 

For example, schools, teachers and parent groups can

  • provide language translators to assist families as needed – the translator could also be a child, parent or someone from the community
  • send home examples of the child's work each week or each month for review and comment
  • give clear and parent-friendly information on all school policies and improvement planning
  • send home positive messages about pupils on a regular basis – not just about academic achievements
  • make sure all parents know who to contact if they have questions or concerns
  • invite the Parent Council/other parents to check school communication is written in a parent-friendly way with no educational jargon.

Resources

Using Social Media for Parent Groups

Using Social Media for Parent Groups

Leaflet Members Only

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Guidelines for Communicating Effectively - Email

Using email

Leaflet Members Only

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Communicating with the School Community

Communicating with the School Community

Leaflet Members Only

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Effective Conversations and Meetings

How to hold effective conversations and meetings

Leaflet Members Only

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Surveys and Questionnaires

Our guide to conducting surveys and questionnaires

Leaflet Members Only

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Engaging Parents in the Parent Council and the School

Engaging Parents in the Parent Council and the School

Leaflet Members Only

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A List of Acronyms Used in Scottish Education

Unfold the mysteries of Scottish Education by reading this List of Acronyms Used in Scottish Education

Resource Members Only

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What is Partnership Schools Scotland?

Connect's explanation of its fantastic parental engagement in education Partnership Schools Scotland project What is Partnership Schools Scotland?

Leaflet Members Only

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Parent Council Health Check - Communications

Parent Council Health Check - Communications

Resource Members Only

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A Guide to Data Protection

Connect's Guide to Data Protection to help Parent Councils and PTAs includes the General Data Protection Regulations (GDPR)

Resource Members Only

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Data Protection Policy Template

Data Protection Policy Template for Parent Councils and PTAs updated with the General Data Protection Regulations (GDPR)

Resource Members Only

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Social Media Policy Template

Using social media as a group can be challenging. Agreeing a social media policy will help you navigate the pitfalls

Resource Members Only

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Social Media Glossary

We give you the explanations you need for key aspects of social media

Resource Members Only

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Connect's Jargon Buster - A List of Terms Used in Scottish Education

We know that education is notorious for jargon - our new guide will help you through the language

Resource Members Only

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Inclusion Health Check: Support for Families with Money Worries

How can your parent group help families with money worries? Have a look at our Health Check

Resource Members Only

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Parent Councils - Top Tips for Welcoming New Parents and Families

Our top tips suggest many ways of helping new families to settle in quickly to your school community

Resource Members Only

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Privacy Policy Template

Use our Privacy Policy template and adapt it for your parent group

Resource Members Only

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Success Stories

Parent 101 Workshop: The Essentials - Meldrum Parents in Partnership, Aberdeenshire

Meldrum Parents in Partnership runs an online workshop on YouTube

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Aberdeenshire Parent Council Chairs set up a Facebook group

Aberdeenshire Parent Council Chairs communicate with one another through a closed group on Facebook

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A Social Media Policy - Tynewater Primary School Parent Council, Midlothian

A Parent Council writes and adopts a social media policy

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10 Reasons to Support the Parent Council leaflet - Birkhill Primary School Parent Council, Angus

The Parent Council produces an attractive leaflet to promote its work

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Parent Council Information Videos - Tynewater Primary School, Midlothian

The Tynewater Primary School Parent Council's chairperson produces short animated videos using an online app

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S1 Parent Information Evening - Trinity Academy, Edinburgh

The Parent Council gathers information that parents wished they had known in S1 to share with incoming S1 parents

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Keeping parents involved in children's progress - St John's Primary School, Edinburgh

A new approach to reporting children's progress to parents is devised

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An attractive newsletter - Trinity Academy Parent Council, Edinburgh

Trinity Academy Parent Council produces an attractive newsletter

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A new website - Waid Academy Parent Council, Fife

Waid Academy Parent Council's first website is used to help parents and pupils find out about school trips

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Parental Involvement - Earlston Primary School Parent Council, Scottish Borders

Earlston PS Parent Council holds a marketplace-type event to share information

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Getting Parents Involved in Parent Councils - Glamis Primary School, Angus

Glamis Primary School sets up a new Parent Council and encourages involvement

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Parent Council Facebook Page - Middleton Park Primary Parent Council, Aberdeen

Setting up a Facebook page helps with communications

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Parent Council Facebook Page - Giffnock Primary School Parent Council, East Renfrewshire

A Facebook Page helps a Parent Council to share information with parents

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School Calendars - Dunbar Primary School Parent Council, East Lothian

A school calendar is produced with support from parents

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Pupil Equity Fund - Levenmouth Academy, Fife

Levenmouth Academy staff consult pupils and parents about their priorities for the Pupil Equity Fund

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Equal Access to Digital Learning - Anderston Primary School, Glasgow

Parents are involved in understanding how tablets are used by their children in class

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Giving your Parent Council a Health Check

A Parent Council uses Connect's Health Check templates for improvement

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Parent Council Flyers - Trinity Academy, Edinburgh

An A4 flyer about the Parent Council is shared with parents at the school

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easyfundraising - Aberlady Primary School PTA

Joining easyfundraising does what it says on the tin

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Digital Yearbook - Tynewater Primary School Parent Council, Midlothian

Tynewater Parent Council celebrates a busy year digitally

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Kindness Challenge: Promoting Wellbeing

A whole school community came together to promote kindness and to tackle bullying behaviour

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Kinnaird PTA goes Digital (App) - Kinnaird Primary School PTA, Falkirk

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